Privacy Policy
Who we are
Journey to Solutions (“we”, “us”, “our”) operates this website. We are an educational and resource organisation that helps individuals and families find support for addiction and mental health challenges. We are not a treatment provider.
You can contact us at info@journeytosolutions.com or (877) 587-1558.
Information we collect
Information you give us. When you contact us, complete the confidential intake form, request a guide, or sign up for updates, we may collect your name, email address, phone number, who needs assistance, the primary challenge you are facing, insurance status, and anything else you choose to tell us.
Information collected automatically. When you visit the site we collect your IP address, browser and device type, pages viewed, time spent on the site, and the page or source you came from.
How we use your information
- To respond to you and discuss how we may be able to help
- To connect you with appropriate support, including partner facilities
- To send you a resource or guide you have requested
- To send you updates, where you have asked to receive them
- To understand how the site is used so we can improve it
- To meet our legal obligations
We do not sell your personal information.
Sensitive information
Information you share about addiction, mental health, or insurance is sensitive, and we treat it that way. We use it only to understand your situation and identify suitable support, and we share it only as described below.
You are never required to share more than you are comfortable with. You can always call us on (877) 587-1558 instead of using the form.
Who we share information with
Partner facilities. If you ask us to help you find treatment or support, we may share relevant details with partner facilities so they can assess whether they are able to help. These organisations are independent and handle your information under their own privacy policies.
Service providers. We use third parties to host the website, store data, send email, and analyse site usage. They may access your information only to perform those services for us.
Legal reasons. We may disclose information where required by law, or where we believe in good faith that it is necessary to protect someone’s safety.
Cookies and analytics
We use Google Analytics to understand how people find and use our site. Google Analytics sets cookies that collect information including your IP address, the pages you visit, and how long you spend on them. This information is processed by Google and is subject to Google’s own privacy policy.
We use this information in aggregate, to improve the website. We do not use it to identify individual visitors.
You can opt out of Google Analytics using Google’s browser add-on at tools.google.com/dlpage/gaoptout, or by declining analytics cookies when you first visit the site. Most browsers also let you refuse or delete cookies, though this may affect how parts of the site work.
How long we keep your information
We keep enquiry and intake information for as long as needed to support you, and afterwards only for as long as necessary to meet our legal and operational obligations. Analytics data is retained for [14] months.
How we protect your information
We use appropriate technical and organisational measures to protect your information. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we take the protection of your information seriously.
Your choices
You can ask us to:
- Provide a copy of the information we hold about you
- Correct information that is inaccurate
- Delete your information
- Stop sending you emails — you can also unsubscribe using the link in any email we send
To make a request, email info@journeytosolutions.com or call (877) 587-1558. We may need to verify your identity before we act on a request.
California residents
If you are a California resident, you have the right to know what personal information we collect and how we use it, to request deletion of your information, to correct inaccurate information, and not to be discriminated against for exercising these rights. We do not sell personal information. To exercise any of these rights, contact us using the details above.
Children
This website is not directed at children under 13, and we do not knowingly collect information from them. If you believe a child has provided us with personal information, contact us and we will delete it.
Links to other sites
Our site may link to or embed content from other services. We are not responsible for their privacy practices, and we encourage you to read their policies.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last revised.
Contact us
Email: info@journeytosolutions.com
Phone: (877) 587-1558